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We're here for you – 24/7. |
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 See all questions and answers
- Technology
How does Verizon High Speed Internet work? - Verizon High Speed Internet is powered by broadband technology that carries high bandwidth information to your home over ordinary copper telephone lines. What it means to you is a much faster and smoother connection than dial-up service, so you can surf the Internet and use your phone at the same time. No more busy signals or waiting to get connected to the Internet.
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How does Verizon High Speed Internet compare to cable? - Cable offers service over a shared cable line where multiple users may be connected to the same local cable line. Verizon High Speed Internet provides a dedicated connection to the Verizon Central office so you don't have to share your local access connection with other users and you will always have an open connection available to you.
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What affects my connection speed? - When you connect to the Internet using Verizon High Speed Internet, the speeds that you will experience will vary based on a variety of factors, including the following:
- Distance of your telephone line from a Verizon Central Office
- Condition of telephone wiring inside and outside your location
- Computer configuration
- Network or Internet congestion
- Server and router speeds of the Web sites you access
- Other factors
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- Availability
Is Verizon High Speed Internet available on my phone line? - You can find out right now by entering your phone number on the Check Availability page or in any of the boxes throughout the site that say "Check Availability". This process helps us determine if your line is eligible for Verizon High Speed Internet. Activation of Verizon High Speed Internet to your location is subject to final confirmation of service availability.
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Why can my neighbor get Verizon High Speed Internet, but I can't? - Verizon High Speed Internet is a distance-sensitive technology that works solely over copper phone lines. Currently, Verizon High Speed Internet is only available to customers residing within approximately 3 miles (up to 18,000 feet) from their Verizon Central Office. In addition, customers must be served over copper wires. Some wires may be capable of handling Verizon High Speed Internet and others may not, even in the same area. We're currently working to overcome the distance limitation so our service is more widely available. So, while you may not qualify today, it is possible that you could be able to receive it in the near future as the technology improves.
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- Installation
How do I "self install"? - First check to make sure that your computer meets the Verizon High Speed Internet minimum system requirements. After you place your order, we will send you a three-step self-install kit. The kit will walk you through the installation process, including installing your modem, using filters, and installing your Verizon High Speed Internet software. Instructions are included in the kit, and we're always here to help you with our 24/7 live technical support.
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- Features
Can I access the Internet if I'm traveling? - Yes. Verizon offers Remote Internet Access, so you can dial-up and access the Internet and your e-mail when you're away from your primary connection. Additional charges apply. You can also access your Verizon e-mail from any computer with an Internet connection by using NetMail - at no additional charge.
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What happens to my current email account when I switch to Verizon High Speed Internet? - Your broadband service from Verizon includes a free subscription to TrueSwitch software which can forward all of your emails from your old account to your new account for up to 30 days. It even copies over all your old emails and contacts.*
TrueSwitch lets your friends and family know you've moved by sending out email messages informing them of your new email address.
*Accounts may be copied from the following ISPs using the TrueSwitch ISP migration services, furnished by Esaya, Inc: AOL, ATT Worldnet, AT&T yahoo, Charter, Comcast, Compuserve, Cox, EarthLink, Gmail, Juno, Mac.com, MSN/Hotmail, Netscape, OptOnline, PeoplePC, Yahoo email accounts; TrueSwitch is subject to Esaya's Terms of Service and other conditions. Available to Windows PC users only; see additional service and account restrictions when you sign up.
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- Online Services
Selection Information Do I have to use an online provider? - No. You have a choice of multiple online partners when you sign up for Verizon High Speed Internet. Should you elect not to use any of these partners, you may use Verizon's Personalized Start Page as your gateway to the Internet and for access to your Verizon High Speed Internet account.
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Verizon Yahoo! Service and features What are the minimum PC specifications for Verizon Yahoo!? - Verizon Yahoo! is made to run efficiently on today's most popular computers. To use Verizon Yahoo!, the minimum requirements are:
- Minimum of 650 MHz Processor Speed
- Minimum of 64MB of RAM (128MB recommended)
- Minimum of 125MB of free hard drive space
- CD-ROM or DVD drive
- Windows XP/Vista
*Only Web based features of Verizon Yahoo! are Macintosh® and Windows XP/Vista compatible.
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How does Verizon Yahoo! help protect my children from inappropriate content on the Internet? - As any concerned parent knows, the Internet is one of the best tools available for kids to access useful information and fun entertainment. However, there are also places and content on the Internet that are not appropriate for young eyes.
While there's no substitute for adult supervision and teaching kids good common sense while they're online, Verizon Yahoo! offers free Parental Controls and some of the best anti-spam tools online. In fact, Yahoo!'s Parental Controls have recently been awarded The National Parenting Center Seal of Approval and iParenting Media's Hottest Products Award.
Parental Controls provide fully customizable filters for many different age ranges and can be activated by the account holder and applied to each individual user of the service.
You want to keep your kids safer online and Yahoo! Parental Controls will help by providing you with powerful filtering tools and useful Internet safety tips. You can find out more about Parental Controls by accessing the My Services area from within your Yahoo! Home Page.
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How does Verizon Yahoo! help safeguard my computer against viruses, spyware and/or hacker attacks? - With the frantic pace of work and family life, we know that most people don't have much time to spend thinking about Internet security. However, it is becoming an increasing concern. That's why Verizon Yahoo! offers free e-mail AntiVirus protection and computer AntiVirus to help protect from viruses that may enter through downloads, file sharing or CDs. Many virus protection software products will remove dangerous e-mail attachments, should you try to open them. Verizon Yahoo! takes virus protection one step further, by helping to prevent viruses from even making it into your inbox in the first place.
With Verizon Yahoo! Anti-Spy, you can identify and remove unwanted programs on your computer -- programs that may be serving you "pop-up" ads, tracking your online behavior and even slowing your computer's performance. You will also have the option to install a free Firewall software package which will help block the most common unauthorized access attempts to your computer.
You will be able to find out more about these services by accessing the My Account area from within your Yahoo! Home Page.
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How will Verizon Yahoo! help shield my inbox from spam? - Verizon Yahoo! Mail offers powerful protection through SpamGuard Plus, which redirects junk mail into a customer's bulk mail folder. Additionally, Verizon Yahoo! members can further improve the effectiveness of the spam filtering capability by tagging those messages that are considered spam. Over time, the Verizon Yahoo! spam filters learn what you personally consider to be spam and will become that much more effective in keeping junk mail out of your inbox. In addition, Verizon Yahoo! offers AddressGuard, a spam feature that allows you to create hundreds of disposable e-mail addresses. This comes in handy particularly when you need to provide your e-mail address to people and companies you have no history with. Instead of giving out your permanent e-mail address, you can give out a disposable e-mail address. That way, if the disposable e-mail address is abused in anyway, you can simply eliminate it to stop the spam from reaching your inbox.
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Do I need to use Verizon Yahoo! if I already have an e-mail account with Yahoo!? - If you are already have a "you@yahoo.com" e-mail account, you can continue to access your mail separately if you wish. However, we highly recommend you give your existing you@yahoo.com account all the benefits of your new Yahoo!. This can be done at no additional charge by linking your "you@yahoo.com" account with your new Verizon Yahoo! account during the registration process. Just imagine all the added value you get from getting additional storage, premium spam functionality, premium virus protection, and more.
Yahoo! Mail users will also be able to receive messages from multiple e-mail accounts (including @verizon.net and @yahoo.com accounts) in a single inbox.
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Verizon with AOL® Service and features What if I already have an AOL® account? - If you're already an AOL member you will continue to be billed by AOL at your current rate and you will continue to use your current AOL screen name, email account and software with your new Verizon with AOL account.
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How does Verizon with AOL® help protect my children from inappropriate content on the Internet? - AOL's powerful Parental Controls automatically help safeguard your children from contacting strangers, accessing inappropriate content or using the Internet without your supervision.
Parental Controls include these important features:
- You decide whom your children receive mail from and IM with, and which Web sites they may visit.
- Activity Reports sends you an email report detailing which Web sites your kids visited while using the AOL service, which sites they were blocked from visiting, and how many emails or IMs they sent.
- Online Timer lets you decide how long, and when, your kids can go online with AOL.
- Monitored Chat Rooms let children and teenagers chat safely in fully supervised kids' chat rooms.
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How does Verizon with AOL® help safeguard my computer against viruses, spyware and hacker attacks? - The AOL® Safety and Security Center is the most comprehensive set of free, automatically updating security tools -- protecting your whole PC, not just e-mail:
- Always-on, always up-to-date virus protection
- Automatic protection from known phishing sites* when you sign on with your screen name to the AOL® service
- Spyware protection that scans more powerfully and faster than ever
- A security barrier between your computer and the Internet with AOL® Firewall
The AOL Safety and Security Center is included at no additional charge with your membership and can be downloaded at AOL Keyword: Safety or www.aol.com/safety/.
*Not available to AOL® My eAddress users.
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- Billing and Account Info
- If you signed up for an annual package, the monthly price(s) stated when you signed up will not change during the 12-month period.
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Is there a money-back guarantee? - Yes. Our 30-Day Money Back Guarantee provides that if, for any reason, you are not completely satisfied with any Verizon High Speed Internet product, you may cancel your service within 30 days of your service ready date and receive a refund for any fees you have paid to Verizon Online. We only ask that you return the modem and any other equipment we have given you within 30 days of cancellation to avoid any equipment charges.
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When does billing begin? - Billing and your 30-day money-back guarantee will begin on your Service Ready Date, which is the date your Verizon High Speed Internet service is activated on your phone line and is ready for use.
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