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Verizon Broadband with MSN

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Frequently Asked Questions


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Frequently Asked Questions
Need answers to your questions? The FAQs listed below will help you learn more about Verizon Broadband with MSN®.

  1. What is Verizon Broadband with MSN?
  2. What features and benefits does Verizon Broadband with MSN Premium include?
  3. How do I get MSN Premium?

  4. What is the difference between previous versions of MSN and MSN Premium Internet Software? What's New?
  5. How do I upgrade to MSN Premium?

  6. How long does it take to sign-up or upgrade?
  7. Do I have to install any software?
  8. Are there any minimum system requirements?
  9. Can I keep my current e-mail address?
  10. Can I keep my current MSN 8 customizations?

  11. What should I do if I have questions after I install or upgrade?



1. What is Verizon Broadband with MSN?
Verizon Online has teamed with Microsoft to bring you an Internet experience like no other - Verizon Broadband with MSN Premium. It combines the speed of your broadband connection, with the latest software, exclusive content and enhanced features from MSN, to deliver a truly powerful Internet experience. What's more, your MSN Internet Software is provided to you by Verizon Online at no additional charge. It combines the speed of your broadband connection, with the latest software, exclusive content and enhanced features from MSN, to deliver a truly powerful Internet experience. What's more, your MSN Internet Software is provided to you by Verizon Online at no additional charge.

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2. What features and benefits does Verizon Broadband with MSN Premium include?
The Advantage of Broadband
  1. Super high-speed Internet Access
  2. Click and connect to the Internet in an instant
  3. Talk on the phone and surf the Web at the same time on your existing phone line
  4. Home networking capability with no additional monthly fees - to hook up multiple computers to one broadband connection
  5. Massive e-mail storage limit of 2 GB for your primary account
Powerful Protection
  • MSN Virus Guard powered by McAfee® Security to help put virus concerns to rest
  • MSN Firewall Plus powered by McAfee® Security to help protect yourself from hackers
  • Junk E-mail Guard, Spam Detector and One Click Blocking help to stop annoying unwanted e-mails
  • Pop-up Guard to take charge of which pop-ups you see, and which ones you don't
  • Parental Controls to help keep kids safe from online dangers
Advanced (and Fun) Communication
  • E-mail accounts for all. Whether you prefer e-mail services from Verizon Online or MSN and Hotmail - or both - we provide a simplified means of access through one e-mail client.
  • 10 additional e-mail accounts and 2GB of e-mail storage for the primary account, including virtually anytime, anywhere access from any Internet connected PC. Plus e-mail forwarding, vacation messaging, address book, calendar and more.
  • Designer E-mail to really express yourself with unique fonts, graphics and other creative fun.
  • MSN Messenger
  • MSN Photo Swap makes sharing pictures in MSN Messenger possible
  • MSN Photo Story to bring your digital photos to life with music, narration and more
  • Site Builder to easily create your own Web site - including hundreds of design options and color palettes
Customization, Online Management and Learning
  • Switching Tools to make the change easy
  • Customizable MSN Dashboard to keep tabs on your favorite news, sports, stocks and more
  • Personalized My MSN Home Page including click, drag and drop movement of more than 100 content modules
  • MSN Download Manager makes it easy to find and manage the files you download
  • MSN Encarta Plus including a homework helper for you or your kids
  • MSN Photo Plus with Picture it! makes it simple to perfect your online photo albums
  • MSN Money Plus to help manage your family budget, investments, taxes and more
Music, Games and Video
  • MSN Video delivers streaming content from MSNBC, ESPN, Access Hollywood and many others
  • MSN Entertainment Channels
  • Play exciting games, listen to music, see movie trailers, find Web tools, and more at Broadband Beat
24/7 Customer Service Support
  • Toll-free 24/7 live technical support
  • Convenient online assistance at Verizon Online Help & Support to find an answer fast. Or use the desktop Support Center to run a diagnostic, or contact us right online.
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3. How do I get MSN Premium?
Online by visiting www.verizon.net/betterway and selecting the GET IT NOW! button.

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4. What is the difference between previous versions of MSN and MSN Premium Internet Software? What's New?
MSN has spent quality time really listening to what customers like you had to say about their Internet Software. The result? MSN Premium was designed to address the three things heard most:

  1. I hate pop-ups, spam and viruses. Help to protect me from annoyances.
  2. I love e-mailing family and friends. Make it even more fun.
  3. While online, I want to be as productive as possible. Help me get more.
So what's new with MSN Premium?
  • Store all of your important documents in a virtually unlimited storage space with a 2GB inbox (2 Gigabytes means 2,000,000,000 bytes).
  • Increased protection from viruses and hackers with new services such as MSN Virus Guard and MSN Firewall Plus - both powered by McAfee Security.
  • Increased protection from annoyances with a new Pop-up Guard.
  • Increased protection through enhancements to existing features such as Parental Controls and junk E-mail Guard.
  • More fun with MSN Photo Swap so you can share photos in an Instant with MSN Messenger.
  • More fun with Photo Story so you can bring your digital photos to life with music, voice and special effects.
  • More e-mail boxes, more storage, more control - with advanced e-mail management features.
  • Plus, lots of other cool things including MSN Video, a new look to the MSN Home Page and more useful features and customization options for My MSN.
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5. How do I upgrade to MSN Premium?
Online by visiting www.verizon.net/betterway and selecting the GET IT NOW! button.

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6. How long does it take to sign-up or upgrade?
By visiting www.verizon.net/betterway and selecting the GET IT NOW! button, you will be presented with the option to sign-up for, or upgrade to, MSN Premium by downloading the MSN Premium Internet Software.

Downloading allows you to get started now. The download process will take approximately 30 minutes to complete.

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7. Do I have to install any software?
Yes. You can download the new software directly from this Web Site. Return to the main page and select the GET IT NOW! button.

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8. Are there any minimum system requirements?
Yes. Verizon Broadband services and MSNŽ Premium have unique system requirements. Before downloading the software or requesting a CD, please first check that your computer meets the minimum requirements for MSN Premium - as all computers may not qualify. Please note the Verizon Online version of MSN Premium is not Macintosh compatible.

MSN Premium Minimum System Requirements:
  • Microsoft® Windows® 98
  • Windows® Me
  • Windows® 2000 with Service Pack 2
  • Windows® XP operating system
  • Multimedia PC with 500MHz processor or faster (800MHz recommended)
  • Minimum 128 MB of RAM (256 MB recommended)
  • Up to 320 MB of hard disk space needed to install - after install, up to 180 MB may be needed
  • 28.8K or faster modem or other existing Internet connection
  • Microsoft® Mouse or compatible pointing device recommended
  • 256-color VGA or higher resolution graphics card (SVGA recommended)
  • Minimum 800x600 resolution recommended
  • 16-bit sound card and speakers
  • CD-ROM drive
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9. Can I keep my current e-mail address?
Yes. Whether you have an existing Verizon Online, MSN or Hotmail e-mail address, none of your e-mail addresses will change.

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10. Can I keep my current MSN 8 customizations?
Yes. By upgrading to MSN Premium, you will not lose any of the information you have currently customized within your My MSN Home Page, MSN Dashboard or MSN Settings.

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11. What should I do if I have questions after I install or upgrade?
If you have questions specific to MSN Premium features, visit Help and Settings found in your Verizon Online with MSN Premium browser toolbar. If you have questions about your Verizon Broadband service, use our Find an Answer tool found at http://www2.verizon.net/help/. You can also get there by simply clicking on the Verizon Central icon Verizon Central found in your Verizon Online with MSN Premium browser toolbar. From there click on Help and Support.

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