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Verizon Broadband with Windows Live

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Frequently Asked Questions


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Frequently Asked Questions

Need answers to your questions? The FAQs listed below will help you learn more about Verizon Broadband with Windows Live.

  1. What is Verizon Broadband with Windows Live?
  2. What features and benefits does Verizon Broadband with Windows Live include?
  3. How do I get Verizon Broadband with Windows Live?
  4. What is the difference between Verizon Broadband with MSN Premium and Verizon Broadband with Windows Live? What's new?
  5. How do I upgrade to Verizon Broadband with Windows Live?
  6. How long does it take to sign up or upgrade?
  7. Do I have to install any software?
  8. What are the minimum system requirements?
  9. Can I keep my current email address?
  10. Can I keep my current MSN8 customizations?
  11. What should I do if I have questions after I install or upgrade?
  1. What is Verizon Broadband with Windows Live?
    Verizon Online has teamed with Microsoft to bring you an Internet experience like no other - Verizon Broadband with Windows Live. It combines the speed of your broadband connection, with the latest content, applications and features from Verizon and Windows Live at no additional charge.

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  2. What features and benefits does Verizon Broadband with Windows Live include?
    • The Advantage of Broadband
      • Super high-speed Internet access
      • Click and connect to the Internet in an instant
      • Quickly and easily find what you are looking for with many powerful search functions
      • Talk on the phone and surf the Web at the same time on your existing phone line
      • Synchronize your on-line world through a robust set of Internet software and services
      • Home networking capability with no additional monthly fees – (additional fees apply to hook up more than one computer
      • Highly customizable to meet your needs
      • Massive email storage limit of 2GB for FiOS Internet or 250MB for High Speed Internet for your primary account. Subaccounts receive 250 MB of storage.
      • Easy integration with your Windows Live™ inset set of services
      • Access to Gadgets that enrich your on-line experience
    • Advanced (and Fun) Communication
      • Primary web-based Email account – plus email forwarding, vacation messaging, address book, calendar and more.
      • Designer email to express yourself — with unique fonts, graphics and other fun.
      • Instant Messaging with Verizon Live Messenger by Windows Live
      • Photo Swap by Windows Live and Microsoft Instant Messenger to share pictures in a snap.
      • Photo Story by Windows Live to bring your digital photos to life with music, narration plus much more.
      • Site Builder - Easily create your own Web site. Includes hundreds of design options and color palettes.
    • Customization, Online Management and Learning
      • Switching Tools to allow you to seamlessly migrate to Verizon with Windows Live.
      • Customizable Dashboard to keep tabs on your favorite news, sports, stocks and more
      • Personalized Verizon Broadband with Windows Live Home Page – including customized Gadgets placed where they are most convenient for you.
      • Download Manager by Windows Live to make it easy to find and manage the files you download
      • Encarta® Instant Answers including a homework helper for you or your kids
      • Photo Plus with Picture it! to make it simple to perfect your online photo albums
      • Search Builder to get the most effective search results
    • Music, Games and Video
      • Windows Live for TV is easily accessible through the Windows Media Center.
      • Windows Live Spaces TV is a great blogging service which your friends and family can view at any time.
      • Play exciting games, listen to music, see movie trailers, find Web tools, and more at Verizon Surround
    • 24/7 Customer Service Support
      • Toll-free, 24/7, live technical support
      • Convenient online assistance at Verizon Online Help & Support to help you find an answer fast. Or use the desktop Support Center to run a diagnostic, or contact us live right online.
    • Verizon Internet Security Suite (VISS)
      (Optional Service - additional fee required)
      • It's for everybody! Pricing is based on 1, 3, 6 or 9 PCs. VISS provides comprehensive security protection: Anti-Virus, Firewall, Parental Control, Anti-Spyware, Pop-up/Ad Blocker and Online Privacy Manager for one low monthly price,
      • With one easy download and installation, VISS helps guard your computer from a wide array of online threats, including hackers, viruses and spyware.
      • One of the most innovative features of VISS is its active self-updating capability. When on-line your software will automatically update itself with the latest version - helping to keep you protected when new threats arise.
      • You may want to purchase VISS if you:
        • Have one or more computers at home
        • Understand technology but need help maintaining up-to-date security protections
        • Desire a single provider that can provide comprehensive Internet security in one bundled package
        • Want automatic security software updates

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  3. How do I get Verizon Broadband with Windows Live?
    You can get Verizon Broadband with Windows Live online by visiting http://www.verizon.net/getLiveNow and selecting the GET IT NOW! button.

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  4. What is the difference between Verizon Broadband with MSN Premium and Verizon Broadband with Windows Live? What's New?
    Here's a quick tour of what is new.
    • Gadgets that allow you to customize and display the content you want to see.
    • Enhanced Spaces to give you better-defined, more controlled social networking tool.
    • A powerful set of Parental Controls designed with you and your family in mind.
    • Highly customizable to meet your needs, you control the content and how it is displayed to you
    • Tight integration with Windows™ and Internet based Services.
    • Powerful search capabilities including searches of blogs, news, your desktop and products

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  5. How do I upgrade to Verizon Broadband with Windows Live?
    You can upgrade to Verizon Broadband with Windows Live online by visiting http://www.verizon.net/getLiveNow and selecting the GET IT NOW! button.

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  6. How long does it take to install or upgrade?
    By visiting http://www.verizon.net/getLiveNow and selecting the GET IT NOW! button, you can immediately install, or upgrade to, Verizon Broadband with Windows Live by downloading the software when prompted.

    Downloading allows you to get started now. The download process will take approximately 30 minutes to complete.

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  7. Do I have to install any software?
    Yes. You can download the new software directly from http://www.verizon.net/getLiveNow. Select the GET IT NOW! button.
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  8. What are the minimum system requirements?
    Before downloading the software, please first check that your computer meets the minimum requirements – as all computers may not qualify. Please note that Windows Live is not compatible with Macintosh computers.

    Verizon Broadband by Windows Live Minimum System Requirements:
    • Windows® XP and Windows Vista® operating systems with Service Pack 2
    • Multimedia PC with 500MHz processor or faster (800MHz recommended)
    • Minimum 128 MB of RAM (256 MB recommended)
    • Up to 320 MB of hard disk space needed to install – after install, up to 180 MB may be needed
    • Existing Internet connection
    • Microsoft® Mouse or compatible pointing device recommended
    • 256-color VGA or higher resolution graphics card (SVGA recommended)
    • Minimum 800x600 resolution recommended
    • 16-bit sound card and speakers

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  9. Can I keep my current email address?
    Yes. Whether you have an existing Verizon Online, MSN or Hotmail email address, none of your email addresses will change.

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  10. Can I keep my current MSN 8 customizations?
    Yes, an option in the Favorites Menu will allow for your previous favorites and customizations to be retained.

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  11. What should I do if I have questions after I install or upgrade?
    If you have questions specific to Verizon Broadband with Windows Live features, visit Help and Settings found in your Verizon Broadband with Windows Live browser toolbar. If you have questions about your Verizon Broadband service, use our Find an Answer tool. You can also get there by simply clicking on the Verizon Central icon [Verizon Central Home Icon] found in your Verizon Broadband with Windows Live browser toolbar. From there click on Help and Support.

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